Tuesday, February 3, 2009

10. Accountability to internal customers

Ian and I had a chat earlier this week about accountability of product manager's work and some techniques to improve internal communications.

Product managers operate with a mindset of a customer proxy, and try their level best to deliver maximum value to users.

At much as the above statement is true, a product manager can achieve faster value delivery cycle, if he/she starts to see developers as consumers of his/her work, i.e. starts being accountable to developers as well as customers.

As counterintutive it as it seems just like other lean manufacturing observations, this is a way of respecting developers and their opinion.

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